Refund Policy

Each Sablestar report is a digital product generated to order from your specific birth details and delivered to you immediately. Because of that, all sales are final. Before you pay, we show you a confirmation of your birth details and ask you to expressly consent to immediate delivery — so you have a clear chance to catch a typo and to understand that the purchase is non-refundable once the report is generated.

1. All sales are final

When you confirm your details and complete payment, your report is generated and delivered right away. We are not able to offer refunds for, among other things:

• Change of mind after purchase.
• Incorrect birth details you entered yourself — the wrong date, time, or place. The chart is built exactly from what you confirm at checkout, which is why we ask you to double-check it first.
• Reports you didn't enjoy. The interpretation is a literary reading of an astrological chart, offered for entertainment and self-reflection — different readers will respond to it differently.

2. The one exception: non-delivery

If you paid but genuinely did not receive your report — for example, a technical failure meant the report or PDF could never be produced — we will re-deliver it to you, not refund it. A working copy of what you paid for is the remedy.

The fastest fix is usually self-serve: use the resend-your-link page to have your report link emailed to the address you used at checkout. If that doesn't resolve it, contact us (below) and we'll make sure you get your report.

3. Duplicate charges

If you were charged more than once for the same order, that's a billing error, not a change of mind — email us and we'll refund the duplicate charge.

4. How to reach us

Email support@mail.sablestar.com from the address you used at checkout, with a short note about what happened. We aim to respond within two business days. Any approved duplicate-charge refund is returned to the original payment method via Stripe and usually appears within 5–10 business days.

5. Statutory rights

Where the law gives you a right to cancel a digital purchase, that right can end once delivery begins with your consent. By confirming your details and agreeing to immediate delivery at checkout, you ask us to start generating your report right away and acknowledge that you lose any such right of withdrawal once it has been generated. Nothing in this policy limits any statutory consumer-protection right that cannot be waived in your jurisdiction.